Privacy Policy
Privacy Policy
1. About This Policy
This policy covers the Avenra iOS app and our website. Avenra is an educational and organizational tool for nursing students and nurses, not a patient record system or a source of medical advice. Do not enter patient names, record numbers, identifiable photographs, or other confidential patient, school, or workplace information. Use fictional or appropriately de-identified study examples.
2. Accounts and Information You Provide
An account is optional for device-only study features. If you register or sign in, we process your email address, optional display name, sign-in provider, and account identifier to authenticate you and keep your account library separate. Sign in with Apple may provide a private relay address instead of your personal email. Email/password accounts use our authentication provider; Avenra does not store your password in study notes or app preferences.
Study content includes medication cards, lab ranges and nursing notes, flashcards and decks, assignments, shifts and schedules, preparation checklists, debriefs, care plans, skills, and study progress. We use this information to provide the features you choose, not to make clinical decisions about patients.
3. Device Storage and Optional Cloud Backup
Your library is saved on your device. Each signed-in account has its own local library. Signing out hides that library but does not erase it. Content created without signing in stays in a separate device library unless you choose to move it to an account. We retain a protected local migration copy to help prevent data loss during that move.
Cloud backup is optional and starts only after you enable it and agree to store your study content in the cloud. It stores your account library, deck organization, checklist completion, and study progress in our cloud database in Toronto, Canada. Account access rules restrict the library to the signed-in account. Backup also uses record identifiers, edit timestamps, deletion records, and a random app-install identifier to coordinate changes and preserve conflicting edits. The install identifier is not used for advertising or tracking across other apps.
Appearance, nursing role, device notification permission, and reminder settings are not restored through cloud backup. Pausing backup stops new syncing but does not erase existing cloud copies. Offline changes remain local until backup resumes and a connection is available. Removing the app can permanently remove unsynced content; keep exports of important study material.
4. Purchases and Subscriptions
Avenra Premium offers auto-renewing subscriptions through Apple's App Store. Prices, currency, billing periods, and any eligible trial are displayed before purchase. Apple processes payment, renewals, refunds, and cancellation. Avenra uses verified purchase and subscription-status information to unlock features, but does not receive your full payment-card details. Complimentary account access, where granted, does not create a paid subscription.
5. Notifications, Widgets, and Sharing
With your permission, local notifications remind you about assignments, shifts, debriefs, and study activity. You can change these settings in Avenra or iOS Settings. Notification previews and widgets may display selected study details on your device's lock or home screen; choose content accordingly.
Exports and sharing happen at your direction. PDF or CSV files can contain the fields you selected, including notes. Review files before sharing them. Files sent to another person, saved outside Avenra, or imported by someone else are outside our control and are not remotely deleted when you delete your account.
6. Service Providers, Analytics, and Security
We use Google Firebase Authentication for account sign-in and Google Firebase Cloud Firestore as our cloud storage provider. Apple provides Sign in with Apple, App Store payments, distribution, and platform services. The cloud study database is in Toronto; authentication, support, security, and provider operational records may be processed in other countries under the providers' terms and legal obligations. We do not promise that all information stays in Canada.
The current iOS app does not include Firebase Analytics or advertising SDKs. We do not sell personal information or use study content for advertising. Apple may make diagnostics available according to your device and TestFlight sharing settings. Providers may process network information, such as IP addresses, request times, and security logs, to operate and protect their services.
We use encrypted network connections, account-specific access controls, and platform storage protections. No service can guarantee absolute security. Protect your device and credentials. Provider information: Firebase Privacy and Apple Privacy.
7. Data Retention and Deletion
Account and cloud study data are retained while your account exists, unless you delete individual content or your account. We do not automatically delete an account solely because it is inactive. Deletion records used to sync individual item removals may remain until account deletion; they do not retain the deleted item's study content.
To delete your account, open More > Account > Delete Account and confirm your identity. Avenra locks cloud uploads, deletes that account's cloud study library, and then deletes its authentication account. It also removes that account's library, migration copies, and app-generated temporary exports on the current device. An interrupted deletion can be resumed in the app. An unrelated device-only library is not part of that account deletion.
A minimal deletion marker containing the account identifier and deletion-state metadata is retained indefinitely, with no scheduled automatic expiry, solely to stop old devices or still-valid sign-in sessions from recreating deleted cloud content. It contains no cards, notes, email address, or display name. It is not used for marketing or to restore a deleted account. Contact support@avenraapp.com with questions about this limited security record.
Signing out, pausing backup, or deleting the app is not the same as deleting an account. Cached content on other offline devices is not remotely erased; remove Avenra or its local data on those devices. Copies outside the app are not erased. Apple purchase records and service-provider operational records are subject to the providers' own retention duties and policies; Avenra cannot promise their immediate deletion. Deleting an Avenra account does not cancel an Apple subscription. Manage cancellation in your Apple Account subscription settings.
8. Website, Support, and Communications
Our website is hosted through Network Solutions. The website and its providers may process browser information, cookies, and technical logs needed to deliver and protect the site. Any optional website analytics or marketing technologies must be described and offered with consent choices where required; this app policy does not authorize undisclosed tracking.
If you use our contact form or email support, we process the contact details and message you submit to respond and resolve your request. Do not send passwords, authentication codes, or identifiable patient information. Support correspondence is retained while needed to handle the request, follow up, and meet applicable legal obligations; contact us to request deletion. Newsletter signup is separate and optional; you can unsubscribe or contact support. A support request does not subscribe you to marketing.
9. Your Choices and Rights
You can use the device library without an account, decline or pause backup, edit or delete content, change your display name, disable notifications, and initiate account deletion in the app. Contact support@avenraapp.com or avenraapp.com/contact for access, correction, deletion, consent, or privacy questions. We may need to verify your identity before acting on an account-related request. Applicable law may require us to retain particular records or limit a request; we will explain relevant limitations.
We handle personal information in accordance with applicable Canadian privacy requirements, including PIPEDA where it applies, and other applicable laws. This policy does not remove any statutory rights.
10. Audience and Policy Updates
Avenra is intended for nursing students and nurses, not directed at children under 13. Follow your school, employer, and regional rules. If you believe a child has provided personal information inappropriately, contact support.
We will update the date above when this policy changes. Material changes will be communicated appropriately, and we will request new consent where required. The current policy is available at avenraapp.com/__version-1/privacy/ and in More > Settings > Privacy Policy.
Terms & Conditions
Terms & Conditions
1. Acceptance and Purpose
These Terms & Conditions govern use of the Avenra app and its associated services. Review them together with the Privacy Policy and in-app Medical Disclaimer before accepting and continuing. If you do not agree, do not continue using the app. Avenra helps nursing students and nurses organize study content, schedules, reminders, and preparation.
2. Educational Use Only
Avenra is not medical advice, a medical device, an electronic health record, or a clinical decision-making service. It does not diagnose, prescribe, recommend treatment, or provide emergency guidance. Verify medications, doses, lab ranges, notes, and care plans against current authoritative references, instructor guidance, provider orders, and institutional policy. User-created or imported content is not clinically verified by Avenra. You remain responsible for your clinical and academic decisions.
3. Your Content and Confidentiality
You retain your rights in content you create and authorize us and our service providers to store and process it only as needed to deliver the services you request. You are responsible for its accuracy and for having permission to use or share it. Never enter identifiable patient information, confidential clinical records, or material that violates school, employer, privacy, or intellectual-property rules. Review CSV and PDF exports before sharing; recipients may keep their own copies.
4. Accounts and Cloud Backup
Protect your credentials and notify support if you suspect unauthorized access. Device-only content and each account library are separate. Logging out hides an account library; it does not delete the account or its pending changes. Cloud backup is optional and requires consent. Only move a device library into an account if it belongs to you. Pausing backup does not erase existing cloud copies. Offline edits may sync later, and conflicting edits may appear as separate copies. Keep independent exports of important material; uninterrupted backup, availability, and recovery are not guaranteed. Retention and deletion details are in the Privacy Policy.
5. Premium Subscriptions
Avenra Premium is available through monthly and three-month auto-renewing App Store subscriptions. Both plans unlock the same Premium features. The available plan, full localized price, billing period, and any eligible introductory offer are shown before purchase. Trial eligibility is determined by Apple; an introductory trial is not available repeatedly in the same subscription group.
Payment is charged to your Apple Account when you confirm a paid purchase, or when an eligible free trial ends. Your plan renews automatically unless cancelled. To avoid a charge following a free trial, cancel at least 24 hours before it ends. Manage or cancel in your Apple Account subscription settings. Cancellation normally leaves access available until the current entitlement expires. Refunds are handled by Apple under its policies and applicable law. Restore Purchases can recover eligible purchases for the purchasing Apple Account. Signing out, deleting Avenra, or deleting an Avenra account does not cancel a subscription. Complimentary access does not create a paid subscription.
Apple's standard Licensed Application End User License Agreement also applies to the app: Apple Licensed Application End User License Agreement.
6. Reminders and Availability
Notifications, schedules, checklists, and widgets are convenience tools. They may be delayed, disabled, out of date, or unavailable. You remain responsible for deadlines, shifts, clinical preparation, and professional obligations. Maintain alternatives for anything time-critical. We may improve or change features; changes remain subject to applicable consumer rights and purchase commitments.
7. Acceptable Use
Do not interfere with security, try to access another person's account, misuse the service, or upload unlawful or unauthorized content. Nothing here restricts rights that applicable law makes non-waivable.
8. Disclaimers and Consumer Rights
To the extent permitted by law, the app is supplied as available, without a guarantee that user-created information is accurate or that the service is uninterrupted. These terms do not exclude liability, warranties, refunds, or other rights that cannot lawfully be excluded. Ontario, Canada law applies to the extent allowed, without removing mandatory protections in your place of residence.
9. Changes and Contact
We will update the date when these terms change and communicate material changes appropriately, requesting renewed acceptance where required. For support, subscription assistance, or questions about these terms, contact support@avenraapp.com or avenraapp.com/contact. Privacy Policy and Terms & Conditions are available in More > Settings and at avenraapp.com/__version-1/privacy/.